Edinburgh
Full Time
Permanent
Competitive
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Who we are looking for
We are seeking a passionate and enthusiastic Customer Service Team Leader to join our team in our Edinburgh office.
You will enjoy delivering amazing world class customer service, smashing targets and soaring to new highs in your career. Expect industry leading benefits, plus working with a team from a diverse background within a multi-cultural award winning environment.
Working from our award winning offices in the centre of Edinburgh your number one priority will be to support our advisors who will directly report to you. In this role you will be responsible for the coaching, development, performance and engagement of your associates. You will be tasked with supporting your people and removing any barriers that prevent them from demonstrating our mission and values.
The ideal Team Leader understands that supporting their people is the most critical role they perform, to achieve this they are open and approachable, engage with their people individually to understand how to most effectively coach and motivate them and invest time in developing them. They build a work environment where associates are engaged and feel a positive sense of achievement about their role in delivering world class customer service.
You will be responsible for using data to identify opportunities to coach your people and celebrate their success. As a leader you will take care of all elements of your associates’ satisfaction and engagement at work, including communication and management of their rota, ownership of their performance management process and taking action on emerging issues. We’ll expect you to go the extra mile, but we’ll also make sure you’re supported with the right leadership, training and development.
What you will get in return
Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:
Alongside our excellent benefits package we are committed to investing in your learning and development to support you building a career at Trip.com.
Location- Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh.
What you’ll be doing
What you’ll need
Desired but not essential:
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by taking the first steps in to your career with us!
Edinburgh
Full Time
Permanent
Competitive