Travel Consultant

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. 

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. 

We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. 

Trip.Biz is a digital business travel management company powered by Trip.com Group, providing all-in-one solution built on human-centric technology and rich inventory. Headquartered in Singapore, Trip.Biz has already garnered the trust of over 15,000 large-scale corporations and more than 980,000 small to medium-sized enterprises in business travel across the globe. We level up corporate travel to save time and cost while our clients succeed in business. 

Who we are looking for

We are seeking a dedicated and experienced Travel Consultant to join our team. The ideal candidate will manage client travel booking inquiries through various channels including email, phone, and chat, while demonstrating an exceptional service attitude. You will be responsible for maintaining strong relationships with clients' travel managers and travellers, providing optimal travel plans and recommendations that balance cost, time, and convenience. 

What you will get in return

Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:

• 32 days annual leave
• Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
• Employee well-being program, Employee Assistance Program and enhanced sick pay
• Extensive learning opportunities and resources to further your career
• Annual travel points which can be redeemed at Trip.com towards your next adventure
• Enhanced family policies (maternity/paternity/adoption)
• Life and health insurance
• Discounted parking pass at Fountain Park
• Birthday cake on your birthday
• Free on-site gym
• Hybrid working
• Frequent employee engagement events
• Refer a friend bonus scheme

Alongside our excellent benefits package we are committed to investing in your learning and development to support you building a career at Trip.com. 

Working hours- Your normal hours of work per week will be 37.5 hours, Monday through Sunday, with one unpaid hour for lunch with rotational shift patterns ranging from 8.30am to 11pm.

Location- Our contemporary workspace is based at Lochrin Square in Fountainbridge, Edinburgh.

Salary- From £29,000 per annum - negotiable dependent on experience

What you’ll be doing

• Manage client’s travel booking inquiries via email, phone, and chat channels
• Demonstrate exceptional service attitude when addressing travellers inquiries
• Maintain sound relationship with clients’ travel managers and travellers
• Provide clients with optimal travel plans and recommendations (balancing the cost, time and convenience)
• Handle booking, modifying, and cancelling of air ticket, hotel, car rental, airport transfer, railway and other related services
• Work closely with team or business leaders to gather a comprehensive understanding of their requirements

What you’ll need

• Diploma relevant qualification or above
• Experience in operating GDS - Amadeus is preferred 
• Proficiency Business-level English, in both oral and written communication
• At least 1 year of experience in a travel management or B2B (group service) company, with a strong understanding of the business travel industry 
• Able to assist clients in a possible face-to-face consultation
• Excellent cross-cultural communication skills as well as teamwork skills
• Strong aptitude for rapid learning, highly receptive to training, and is open to constructive feedback
• Excellent verbal and written English

Desired but not essential

• Possess sales mindset and is able to further extend clients’ travelling experience
• Proficiency in any additional languages is preferred, such as French/Spanish/German

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports personal growth and career development. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by taking the first steps in to your career with us!